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Business Wire India - Multimedia: Digest for December 01, 2022

Business Wire India - Multimedia

Multimedia By Business Wire India
Business Wire India

Vehicle owners in India place a great level of importance on proactive service advisor-led interaction during their service experience, according to the J.D. Power 2022 India Customer Service Index (CSI) StudySM, released today. After a hiatus since 2021, J.D. Power has relaunched the India Customer Service Index (CSI) Study in collaboration with NielsenIQ.

Communication from service advisors encompass several elements such as a thorough multi-point check; confirmation of service requests; review and explanation of work pre and post service; and regular status updates. The study finds that satisfaction among customers who have received implementation of all interaction elements increases by 25 index points (on a 1,000-point scale) vs. among those who do not receive them (863 vs. 838, respectively)

"Clear, proactive and timely interaction from advisors demonstrates a clear commitment towards customer engagement," said Sandeep Pande, lead of the automotive practice India at NielsenIQ. "Dealerships that are able to deliver both on quality of service and interaction can expect to achieve higher recommendation and retention levels."

Following are additional key findings of the 2022 study:

  • Quality of work remains critical for satisfaction: More than three-fourths (80%) of customers say that key elements of service quality were done, such as completion of all requested work; work done right the first time; and the vehicle was cleaned. Satisfaction declines 22 points when customers say that even one of these elements was missed.
  • Younger customers harder to please: Millennials1 and Gen Z customers are the least satisfied among generational groups, with overall satisfaction of 822, which is 22 points below the average. They are significantly more critical of any omission in the implementation of both interaction and quality of service. In contrast, older customers over the age of 35 tend to be more forgiving and place a higher importance on the quality of service.
 1 J.D. Power defines generational groups as Pre-Boomers (born before 1946); Boomers (1946-1964); Gen X (1965-1976); Gen Y (1977-1994); and Gen Z (1995-2004). Millennials (1982-1994) are a subset of Gen Y.

Study Ranking

MG India ranks highest with a score 860. Honda (852), Hyundai (852) and Toyota (852) each rank second, in a tie.

The study measures new-vehicle owners' satisfaction with the after-sales process by examining dealership performance in five factors (listed in order of importance): service initiation (26%); service advisor (20%); vehicle pick-up (20%); service quality (19%); and service facility (15%). The study only examines aftersale satisfaction in the mass market segment.

The 2022 India Customer Service Index (CSI) Study is based on responses from 5,586 new-vehicle owners who purchased their vehicle from July 2019 through September 2021. From July through September 2022, NielsenIQ conducted face-to-face surveys in 25 major cities in India, asking 125 questions of vehicle owners about their experience with their most recent service done at their brand's authorized workshop. After conducting the surveys, the responses were cleaned for data quality and calculated. Brands included in the study are ranked according to aggregate score.

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies. J.D. Power has offices in North America, Europe and Asia Pacific.
 
NielsenIQ is the leader in providing the most complete, unbiased view of consumer behavior, globally. Powered by a groundbreaking consumer data platform and fueled by rich analytic capabilities, NielsenIQ enables bold, confident decision-making for the world's leading consumer goods companies and retailers.
 
Using comprehensive data sets and measuring all transactions equally, NielsenIQ gives clients a forward-looking view into consumer behavior to optimize performance across all retail platforms. Our open philosophy on data integration enables the most influential consumer data sets on the planet. NielsenIQ delivers the complete truth.
 
NielsenIQ, an Advent International portfolio company, has operations in nearly 100 markets, covering more than 90% of the world's population. For more information, visit NielsenIQ.com. 
Business Wire India

  • The service center is DHL Express India's eighth facility in Delhi/National Capital Region (NCR)
  • The expansion is part of the EUR 250 million investment in India since 2017

DHL Express, the world's leading international express service provider, has strengthened its network in the Delhi-NCR region with the expansion of Faridabad service center. Inaugurated by John Pearson, CEO, DHL Express, this is DHL Express India's eighth service center in Delhi/NCR region and 53rd in the country. The sustained expansion is in line with the company's commitment of EUR250 million towards infrastructure development across the country.

DHL Express has been serving customers in Faridabad since 2014. The company has now expanded its Faridabad service center into a 9000-square-feet facility to meet the significant trade volume growth in the last five years. This augments DHL Express' current service offering to customers, as it meets the growing export and import demands.

Faridabad is India's rapidly growing industrial area with close proximity to the international airport, making it a strategic investment for DHL Express. The investment is part of DHL Express' commitment towards upgrading infrastructure in tier-two markets. The expansion will support the growing business from automobile industry, garment exporters, banks and other B2C customers in the region.

John Pearson, CEO of DHL Express, commented on the expansion: "Even in these volatile times, our well-connected global network, focus on infrastructure, and dedicated people have paved the way for our growth. Our recently released DHL Trade Growth Atlas tells us that India is on track to more than double its trade volume growth rate in the next five years, and we are uniquely positioned to support this because of our unrivaled expertise. Investments like these in the country will allow us to provide best-in-class service to our customers and make us a reliable partner."

R.S Subramanian, SVP South Asia, DHL Express said: "We are committed to supporting India's economic growth and facilitating international trade. To meet this commitment, we have invested heavily in people, processes, and infrastructure across the country in recent years. The Faridabad service center expansion is part of the growth strategy. The region has seen a 70% increase in shipment volume over the last three years, necessitating infrastructure expansion to meet rising demand. We will continue to focus on being a key trade facilitator for businesses, making it easy for them to do business globally."

DHL Express has maintained its leadership position in India for more than 40 years, providing access to 800 cities within the country. With a robust network of over 450 fleet vehicles, 33 weekly inter-continental flights, 67 daily international and 80 domestic commercial flights, DHL customers in India have access to a global network. As part of its commitment to providing customers with seamless services, DHL Express India will continue to invest in innovations to upgrade its infrastructure.

Visit: dhl.com
Follow us on @DHLExpressIndia
Business Wire India

VIDA, Powered by Hero, the emerging mobility brand of Hero MotoCorp, the world's largest manufacturer of motorcycles and scooters, is making its presence felt on the global stage.
 
VIDA V1, the brand's first electric vehicle (EV), made its global debut on Tuesday at the Hero World Challenge, an invitation only PGA TOUR tournament hosted by legendary golfer Tiger Woods at The Albany in the Bahamas.
 
Dr. Pawan Munjal, Chairman and CEO, Hero MotoCorp, said, "VIDA is about a sustainable life and future, and the presence of VIDA V1 here at this tournament highlights our focus on sustainability."
 
Talking about VIDA V1 and Dr. Munjal's commitment to sustainability, 15 times major winner Tiger Woods, who is also Hero MotoCorp's Global Corporate Partner said, "Pawan has given all of India and many other places around the world, vehicles in which they can ride, that is fantastic. Now it's gone electric, gone green, just to help us; help the world get greener. It's neat to see what Pawan has done and what he's continuing to do."
 
VIDA – which opened its first 'Experience Center' in Bengaluru in India recently - will expand to select European, Asian and Latin American countries in the near future.
 
The VIDA V1 comes with a best-in-class combination of performance (0-40 in 3.2 secs), a no compromise range (163 kms, IDC) and a top-speed of 80 km/h.
 
The VIDA V1 also offers industry-leading features like Custom Mode (100+ combinations), Cruise Control, Boost Mode, Two-way throttle, Key-less access and an Over-the-air enabled 7" TFT Touch-Screen. The VIDA V1 is based on an intelligent platform that's modular, scalable & flexible, enabling it to learn and adapt on-the-go. The VIDA V1 evolves with the rider.
 
The highly customizable, Built-to-Last VIDA V1, with convenient removable batteries and three-way charging options, is available in two variants – VIDA V1 Plus and VIDA V1 Pro.
 
Bringing a fresh approach to the category, VIDA offers first-of-its-kind customer propositions and services, that include Green EMI, an efficient and seamless financing platform with best-in-class interest rates. Buy-Back scheme with a first-in-industry assurance of vehicle buy-back at 70% of purchase value between the 16th to 18th months of vehicle ownership. Test-ride for up to three days, so customers can have peace of mind before purchasing the vehicle. VIDA also offers another industry-first initiative – Repair On-Site – with customer executives available to provide service anywhere, anytime.

Woods, a known supporter of sustainability, when asked about Hero MotoCorp's new two-wheeler, the Vida, said, "I just heard about it. He (Dr. Pawan Munjal) just told me now what it means and I was gonna ask him: When are you going to get into the electric business and boom, they're standing on?

Yeah, it's pretty (VIDA V1). He (Dr. Pawan Munjal) has given all of India and many other places around the world, vehicles in which they can ride which is fantastic. Now it's gone electric, gone green, just to help us; help the world get greener. It's neat to see what Pawan has done and what he's continuing to do."
 
Follow VIDA, Powered by Hero:

Website | Facebook | Twitter | Instagram | YouTube

Press Contact: corporate.communication@heromotocorp.com
Business Wire India

  • Bumper Car Winner from Delhi receives a glimmering Mahindra XUV 300
  • TECNO Festive CARnival saw significant amount of participation from states of Delhi, Uttar Pradesh, Madhya Pradesh, Rajasthan and West Bengal
​
​TECNO Mobile – the global premium smartphone brand – today brought down the curtain on its 40-day 'TECNO Festive CARnival' campaign and announced Sudhir Kumar from Delhi as the Bumper Car Winner, who drove away with a shining Mahindra XUV 300.
 
The festive campaign by TECNO Mobile received overwhelmingly positive responses from festive shoppers, recording an impressive number of registrations. As a consumer-oriented smartphone brand aiming to connect with customers at a deeper level and emerging as an integral part of the festive celebrations, TECNO Mobile came up with this unique festive campaign 'TECNO Festive CARnival', which commenced on 21 September 2022.
 
The CARnival saw 1500+ lucky persons winning exciting gifts ranging from 7 Bajaj Pulsar bikes to a Mahindra XUV 300 petrol variant, 50 TECNO smartphones and 1000+ TECNO smart accessories over the 5-week-long festive campaign. The campaign witnessed significant participation from Delhi, Uttar Pradesh, Rajasthan, Madhya Pradesh and West Bengal.
Business Wire India

WNS (Holdings) Limited (NYSE: WNS), a leading provider of global Business Process Management (BPM) solutions, today announced the launch of its newest delivery center in Visakhapatnam (Vizag), Andhra Pradesh. This center will further strengthen WNS' existing capabilities in delivering digital-first industry-specific solutions for diverse industries, including Shipping and Logistics, Healthcare, Banking and Financial Services, Insurance and High-Tech and Professional Services.
 
On the occasion of the center's inauguration, WNS' Group CEO, Keshav R. Murugesh, said, "WNS' new delivery center in Visakhapatnam marks our targeted expansion in this vibrant city. Starting with less than 50 employees in 2012, today we have grown our presence to more than 3,300 employees with over 2,000 employees added in the last two years alone. In addition to building a robust talent hub, WNS has also expanded the depth of services offered to clients globally from the Visakhapatnam center. The city offers the right talent mix with in-demand skill-sets including Cloud, Data Analytics, Artificial Intelligence and Cybersecurity. The availability of talent and the Andhra Pradesh government's steadfast support for the IT-BPM industry are catalyzing the city's rapid growth as an IT-BPM destination of choice."
 
WNS' new center is located at Vizag IT Park Ltd. VUDA Compound at the Siripuram Junction. WNS' other facility is at the Tech Hub, Old Resapuvanipalem in Visakhapatnam. 
Business Wire India

Indian National Bar Association celebrated 73rd Constitution Day titled 11th Annual International Conference on Law & Policy Issues in Constitution Club, New Delhi from 10 A.M onwards. The event started with the welcome of guests, Shri D Bharat Kumar, General Secretary, Akhil Bharatiya Adhivakta Parishad, Mr. Per Oberg, Director, Swedish National Chamber of Commerce, Dr. Harsh Purohit, Dean, Banasthali Vidyapith, Rajasthan, distinguished faculty members; Professors from various law universities and law students. The celebration started with lighting of the lamp by Shri D Bharat Kumar, General Secretary, Akhil Bharatiya Adhivakta Parishad, Mr. Per Oberg, Director, Swedish National Chamber of Commerce, Dr. Harsh Purohit, Banasthali Vidyapith Rajasthan, Ms. Vinakshi Singh, Senior Advisor, Indian National Bar Association & Advocate Supreme Court, India.

The panelist from various universities discussed extensively on the topics; Impact of Artificial Intelligence on Legal Profession and Online Internships vs Offline Internships.

The conference witnessed participation from Deans & Professors of various universities, college students, International Law Firms, Senior Lawyers and Judges. The main goal of the conference was to provide a platform to the students wherein they can get in touch with International Law Firms and corporate sectors in legal fraternity for wider scopes.

Post lunch the conference started with a different mode wherein the event had senior government officials; Shri G R Raghavender, Joint Secretary, Department of Justice, Ministry of Law & Justice, Prof. (Dr.) James J Nedumpara, Head, Centre for Trade & Investment Law, Government Agencies General Counsels, Law Firms and Individual Attorneys, Shiv Kapur- Senior Manager, Head of Inside Sales team-Dell Small Business, Dell Technologies and many others.

INBA also celebrated 8th Annual Awards felicitating the Legal fraternity leads in various sectors. Justice Rekha Palli, Judge, Delhi High Court, Shri Dinesh Kumar, Secretary, Ministry of Tribal Affairs, Shri G R Raghavender, Joint Secretary, Department of Justice, Ministry of Law & Justice graced the occasion by the lightning of lamp. The awardees included Legal Team IT, Capgemini, HT Media, General Counsels, In-House Counsels from various Corporate Sectors, distinguished Lawyers in different fields and many more.

All in all the event was a great success. Justice Rekha Palli, Judge Delhi High Court congratulated INBA for organizing and celebrating the 73rd Constitution Day at the perfect venue, Constitution Club, New Delhi. 
Business Wire India

  • The Digital Supply Chain solution is built on the o9 platform. 
  • The program enables transparent planning, covers end-to-end Supply Chain processes - from demand forecasting to dispatch planning, and enables full control tower visibility for all Key Performance Indicators.
​
Godfrey Phillips India Ltd, the flagship company of Modi Enterprises, announced the go-live of its digital supply chain initiative, LEAP. With this one-of-its-kind initiative, the company has improved its decision-making and capabilities to make rapid modifications in tandem with market changes, and made a significant leap into the future.
 
Launched in August 2021, LEAP is the transformational end-to-end digital supply chain program designed to ensure seamless, integrated business planning (IBP) processes. It is built on the o9 platform which breaks silos across organization, enables transparent planning, covers end-to-end supply chain processes - from demand forecasting to dispatch planning, and enables full control tower visibility for all Key Performance Indicators (KPIs). LEAP is designed to transform the entire supply chain process by re-inventing key processes – a necessity after COVID led disruptions in supply chain and high variability in demand and supply.
 
Godfrey Phillips undertook extensive internal assessment of supply chain management solution requirements and options available, over a period of six months, to develop LEAP. The solution enables real-time market insights, facilitating revenue and supply analytics, and provides Artificial Intelligence (AI)/ Machine Learning (ML)-powered forecasting, and digitalizes the IBP process. The cloud-based transformational solution is also equipped with scenario modeling capabilities to assess the financial trade-off between opportunities and risks. It also facilitates an updated market knowledge by using leading demand indicators and constructing an outside-in perspective of the market.
 
Speaking about LEAP's success since its launch, Sharad Aggarwal, CEO, Godfrey Phillips, said, "Our vision is to be a cut above the rest. We are equipping ourselves with future-ready solutions. LEAP is a significant move in that direction. We strive to establish a best-in-class digital planning platform to deliver enhanced business performance - with advanced service levels, reduced inventory, and improved collaboration, as well as a significant increase in productivity; at the same time enabling us to embed process orientation in our ways of working – a necessary pre-requisite for our ambitious growth plans in the coming years. LEAP is at the center of our multi-year, organization-wide digital transformation program, involving all business processes, key functions, and external interfaces, including distributors. Our cross-functional team - comprising supply chain, sales & distribution, marketing, manufacturing, finance, commercial, IT, and analytics teams - is driving this program. LEAP is a key component of our overall digital transformation journey and technology vision that will seamlessly improve customer, sales and supply chain touch-points and impact the overall business performance in a holistic manner."
 
LEAP will enable GPI to move to a digital IBP process. With the o9 platform setup and usage of the end-to-end digital supply chain process, the company will pivot to a Digital Operating Model (DOM) that captures the full value of AI and data. The cloud based o9 platform is based on an Enterprise Knowledge Graph (EKG) architecture – a digital twin of the complete supply chain creating market and operations data & knowledge - a multi-dimensional model that enables propagation of changes and details across the supply chain verticals and roles, thereby enabling scalability and performance. With a solution like LEAP, Godfrey Phillips India is now future ready.
Business Wire India

  • The World Health Organization (WHO) estimates that Iron Deficiency contributes to 50% of all cases of anemia[1].
  • The National Family Health Survey (NFHS-5) data revealed that 1 in every 2 women in India is anemic
  • The 40-day long Bus Yatra will conduct free screening for more than 5,000 individuals
​
Commemorating Iron Deficiency Day 2022 (IDD), P&G Health in association with FOGSI (The Federation of Obstetric and Gynecological Societies of India) stepped up on efforts to raise awareness about Iron Deficiency Anemia (IDA) with the "Na Na Anemia Bus Yatra". Flagged off from Rishikesh by Milind Thatte, Managing Director, Procter & Gamble Health Limited and Dr Hrishikesh Pai, President, FOGSI, the "Na Na Anemia Bus Yatra" will travel to 20 cities across the 5 states of Uttarakhand, Uttar Pradesh, Bihar, Jharkhand and West Bengal over 40 days, culminating in Kolkata on 4th January 2023.

Milind Thatte, Managing Director, Procter & Gamble Health Limited, said, "P&G Health has been dedicated to awareness and education efforts on iron deficiency through our flagship brand Livogen, for over 50 years in India. Through the "Na Na Anemia Bus Yatra" in collaboration with FOGSI, we aim to create awareness till the last mile and empower people to identify early symptoms of IDA and take measures to overcome them. Under this initiative, free screening will be provided to over 5000 individuals along with Blood Pressure monitoring and an examination by a Gynecologist/Physician."
 
Iron deficiency affects all ages, with children, women who are pregnant or menstruating, and people on kidney dialysis among those at the highest risk for this condition. The World Health Organization (WHO) estimates that Iron Deficiency contributes to 50% of all cases of anemia[1]. The National Family Health Survey (NFHS-5) data revealed that 1 in every 2 women in India is anemic and the prevalence is around 57% in non-pregnant women & 52% in pregnant women. One in three women suffer from Iron Deficiency symptoms including tiredness, dizziness, paleness and hair fall[2]. But these symptoms are often ignored, making early identification of these symptoms and seeking timely diagnosis the need of the hour.
 
Dr Hrishikesh Pai, President, FOGSI added, "We are pleased to join hands with P&G Health for this promising campaign which contributes towards creating awareness around Iron Deficiency Anemia and its associated problems. India is endemic for nutritional deficiencies and has one of the highest reported cases of iron deficiency and anemia cases. However, iron deficiency can often be confused with deficiency of vital vitamins prevalent in our country, and at times overlooked. We hope that the Bus Yatra is instrumental in creating on-ground awareness and reaching the grassroot levels."
 
As an ongoing effort, P&G Health is constantly engaging with patients, consumers and Healthcare Professionals (HCPs) to help educate and raise awareness on Iron Deficiency Anemia. A recently published Expert Consensus Publication, co-authored by P&G Health with renowned experts, brought into focus the impact of iron deficiency on the health of peri-menopausal women in India[3]. P&G Health is also contributing to scientific learning and knowledge exchange forums for medical practitioners, including diagnostic workshops, continuing medical education, case-based discussions and global discussion forums.
[1] https://www.who.int/health-topics/anaemia#tab=tab_1
[2] Clinical Pallor Is Useful to Detect Severe Anemia in Populations Where Anemia Is Prevalent and Severe https://academic.oup.com/jn/article/129/9/1675/4721973
Journal of the American Academy of Dermatology https://www.jaad.org/article/S0190-9622(05)04745-6/fulltext
3 Gandhi A, Pandit S, Malhotra J. Iron deficiency in peri-menopausal women: Clinical considerations from an expert consensus. Indian Journal of Obstetrics and Gynecology Research 2022;9(2):1–9
[3] Gandhi A, Pandit S, Malhotra J. Iron deficiency in peri-menopausal women: Clinical considerations from an expert consensus. Indian Journal of Obstetrics and Gynecology Research 2022;9(2):1–9
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